We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase. Our company does not issue refunds for appliances purchased. Some instances may allow for an exchange. Please see policies and procedures below for more information.
Scratch & Dent Products: All sales are final. No refunds or exchanges allowed on scratch & dent appliances.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem at time of delivery or receipt of the goods. If you notice the defect after you’ve acknowledged receipt of the goods, please contact the manufacturer or our office immediately. Contact information for the manufacturer is included with the product literature, and our phone number can be found on our Contact Us page. We may contact the manufacturer to initiate a warranty claim. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our appliances are 100% insured. Product(s) damaged during delivery are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, please contact our office immediately.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, please contact the store immediately. No refunds will be issued; products that meet the following requirements may be eligible for an exchange or store credit, but will incur a 25% restocking fee and are subject to approval by the store’s management team. Delivered products in use are not returnable. Any exchanged products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned or exchanged. Delivery charges are non-refundable, and additional delivery/installation fees may be charged if product exchange is approved.
Special Order Merchandise: Special order merchandise is non-refundable — even if not yet delivered.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds and exchanges will be handled according to our store’s policies. Please contact us for a copy of our store's policies. Please
Please be assured that your items will be delivered as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. Please note the following: Payment must be received before deliveries can be scheduled.
Costs for these services will be determined at the time of purchase.
Sales Tax: All orders will be charged sales tax.
All orders will be charged a 3.99% fee with any debit or credit card transaction.